privacy POLICY
Effective Date: 6th May, 2025
Family Firewall (“we”, “our”, “us”) is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [www.familyfirewall.io], use our tools, or interact with our content.
1. What Data We Collect
We may collect and process the following personal data:
• Contact Information: Name, email address, phone number
• Quiz & Assessment Data: Answers submitted through our Digital Safety Score tool
• Purchase Details: Billing information, purchase history
• Technical Information: IP address, browser type, device, cookies, and usage data
2. How We Use Your Data
We use your personal data to:
• Deliver and personalise our services (e.g., reports, audit results)
• Communicate with you (emails, updates, offers)
• Improve our website and content
• Comply with legal obligations
We do not sell your data to third parties.
3. Legal Basis for Processing
Under the GDPR, we rely on the following legal bases:
• Consent – when you opt in to marketing or quizzes
• Contract – to deliver a product/service you’ve purchased
• Legal Obligation – when required by law
• Legitimate Interest – to improve user experience and security
4. Data Sharing
We only share your data with:
• Payment processors (e.g., Stripe, PayPal)
• Email marketing platforms (e.g., MailerLite)
• Analytics and website service providers (e.g., Google Analytics)
All third-party providers are GDPR-compliant.
5. Your Rights Under GDPR
You have the right to:
• Access your personal data
• Correct inaccurate data
• Delete your data (“right to be forgotten”)
• Withdraw consent at any time
• Object to processing
• Lodge a complaint with a supervisory authority (e.g., ICO UK)
To exercise your rights, contact us at: [management@familyfirewall.io]
6. Data Storage & Security
We store your data securely using encrypted systems. Only authorized personnel have access. We retain data only as long as necessary for the purposes outlined.
7. Cookies
We use cookies for site functionality, analytics, and marketing. You can manage cookie preferences via our Cookie Consent banner.
8. Updates
We may update this policy. You’ll be notified of any material changes via email or on our website.
Third-Party Services Disclaimer
Family Firewall ("we", "our", or "us") uses reputable third-party services, platforms, and tools (such as email providers, quiz software, and payment processors) to deliver our products and services. While we take all reasonable steps to ensure these partners comply with industry security standards and data protection laws, we cannot guarantee the absolute security or performance of any third-party system.
By using Family Firewall’s services, you acknowledge and agree that:
We are not liable for any data breach, service interruption, or loss resulting from a compromise or failure of a third-party provider.
Responsibility for any such incidents lies with the third-party provider as per their own terms, policies, and legal obligations.
We will notify you of any confirmed data compromise affecting your personal information as soon as reasonably possible, and we will support you in accessing remedies or clarifications from the affected provider.
You are encouraged to review the privacy and security policies of any linked or integrated third-party services used on our platform.
Privacy Policy Links
Crazy Domains
https://www.crazydomains.com.au/privacy/
Google (Gmail, Google Analytics, Drive, etc.)
https://policies.google.com/privacy
Stripe (Payments)
https://stripe.com/privacy
PayPal
https://www.paypal.com/webapps/mpp/ua/privacy-full
Calendly
https://calendly.com/privacy
ScoreApp (Quizzes)
https://www.scoreapp.com/privacy-policy/
Amazon (AWS or Affiliate Products)
https://www.amazon.com.au/gp/help/customer/display.html?nodeId=201909010
Bitly (Link Shortening/Tracking)
https://bitly.com/pages/privacy
Contact Us
For questions or privacy concerns:
Family Firewall
Email: [management@familyfirewall.io]
Website: [www.familyfirewall.io]
Phone: +611800311823